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Complaints



When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with the Malta Gaming Authority, the official government regulatory body which issues our licences (support.mga@mga.org.mt) and/or file a complaint with independent regulatory bodies, such as AskGamblers.

If you are experiencing any issues with iwcasino.com regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

As it is important for us to be transparent iwcasino.com has joined AskGamblers circle of trust. We urge players who have complaints to post them publicly via the unique AskGamblers Casino Complaint Service.

To encourage both our casino and the player to solve a potential issue as quickly as possible, there is a timer installed, so actually each party has 96h to respond. Failure of each party to do so within the given timeframe will result in the closure of the complaint. Hopefully, it won’t come to this, but if it by any means does, we are willing to do our best to resolve all issues in the best possible way.